Press Release: STK022
Date: 9th July 2013

TWO WHEEL TRANSPORT IMPROVES RESPONSE TIMES

A mobile engineer for heavy-duty lift specialists SOMERSTOTALKARE has taken to two wheels to speed up services to customers.

Following a 12 month trial using both a van and a motorbike, Jamie Baker has taken delivery of a new Triumph Tiger 1200 explorer which will be used for emergency call outs in the London area.

Scott Gilliam, SOMERSTOTALKARE Service Manager, explained: "Over the past year we've found that in heavily congested areas such as the capital we can get to customers much quickly by using a bike.

"For the majority of urgent call outs very little equipment is needed, and it's not often that new parts are required. If they are then a back up engineer can call shortly afterwards, usually the next day."

On the rare occasion more substantial repairs are required, the rapid response engineer can solve immediate problems, such as lowering the lifts if they have become stuck while lifting a vehicle.

This enables the truck or bus to get back on the road as quickly as possible.

Scott continued: "The introduction of our rapid response service and investment in the new bike reflects our commitment to looking at innovative ways to improve our service to customers."

Meanwhile Jamie says he's delighted with the new bike and is enjoying the ability to beat the congestion around the city.

"There can be nothing more frustrating than sitting in a traffic jam when you know a customer needs urgent help," he said.

"With the bike, which also looks very impressive, we can dramatically cut the time it takes to get to them. This ensures their workshop is up and running again with the minimum of disruption."

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About SOMERSTOTALKARE

SOMERSTOTALKARE the UK's number one supplier for heavy duty vehicle lifting solutions and after sales care have been supplying heavy duty vehicle lifts to the UK market for over 30 years, selling more than 6,000 sets of mobile lifts to customers ranging from multi-national operators to independent workshops.

In addition SOMERSTOTALKARE offers a range of ancillary equipment, comprehensive operator training, after sales care and services and an array of financial options to suit every kind of business, providing the ultimate and total quality solution for all your heavy duty vehicle lifting requirements.

Company contact:

Tristan Johnston

T: 0121 585 2724

E: tristan.johnston@stkare.co.uk

Media Contact:

Martin Farrow

Changeworks Communications Ltd

T: 01785 247588

M: 07771 970025

E: mfarrow@changeworkscom.co.uk