News Release
For Immediate Release
27th March 2014
Mobile Virtual Network OperatorTuenti Móvil Leverages Tweakker's Telco API Platform to Support Global Growth
Tuenti Móvil, a Spanish mobile provider with an instant integrated messaging and social communication app (www.tuenti.com), and mobile connectivity leader Tweakker (www.tweakker.com) have announced a strategic partnership that enables Tuenti's mobile customers anywhere in the world to connect to the Internet in a handful of seconds and begin sharing files, images, sounds and video messages with friends.
Often called the "Spanish Facebook", Tuenti is evolving into the number one company to integrate the telco world with mobile applications for social communication. It is the first technology company to have coupled a social Mobile Virtual Network Operator (MVNO) service with an integrated mobile application and is the first Telco 2.0 to offer a completely in-the-cloud phone service.
Its core product is a single integrated communications service that incorporates a messaging service and social tools for chatting, sharing photos like selfies, sounds and video messages and experiences with friends. Tuenti is multi-platform and multi-device so that users can start a conversation on a laptop, pick it up on a mobile phone, and continue the conversation by logging in on a friend's phone, allowing seamless share moments with friends from multiple devices.
With a complete chat history available in the cloud simultaneously from any device, messages are always in sync. Information is sent securely via SSL and activity on Tuenti is never indexed in Google, a feature appreciated by millions of users who trust Tuenti with their private communications every day.
The company recently extended its activities with mobile offerings and sees Tweakker's customer connectivity and anytime-anywhere self care smartphone guides as essential to maximising the customer experience and reducing customer care calls.
Under the terms of the Tuenti/Tweakker agreement, Tuenti's mobile customers will have access to Tweakker's application programming interface (API) and will automatically receive handset settings from power-up if their devices support over-the-air (OTA) configuration.
"By adding a mobile offering to our core social comms activity and targeting world markets, it was clear that maximising the customer experience from power-up whatever the country and getting them connected would be vital to success," says José Manuel Rey, Operations Manager at Tuenti Móvil. "And for that, we chose Tweakker."
Tweakker's CEO, Dennis Juul Poulsen, adds: "Tuenti is innovating with its new messaging and social communication app and has the perfect platform to launch a mobile offering. This strategic agreement ensures that Tuenti's mobile customers will become instantly online whatever the brand and will reduce substantially the number of calls into its customer care centres on connectivity issues."
Ends
About Tweakker
Tweakker provides more than 100 MVNOs and network operators with revenue generating and customer care mobile solutions. By enabling their customers to have immediate, problem-free access to a network from power up, they can immediately enjoy the full functionality of their new or replacement phones. As a result, pick up of new Internet services increases on average threefold and customer care costs are reduced by up to 90%. Visit www.tweakker.com for more information.
For more information about the company and images, please contact:
Hugh Paterson, CEO
Whoosh PR
Email hugh.paterson@whooshpr.com, mobile +44 (0)7824 819652
About Tuenti
Tuentiis a Spanish tech company that has developed the first social Mobile Virtual Network Operator (MVNO) on the market withan integrated mobile applicationwith private and secure instant messaging and social communication.Tuenti Móvilis the first Telco 2.0 offering in-the-cloud telephone services. Focused on client experience, centered on data, and totally online, Tuenti incorporates unique, innovative features in its app such as account management, customer service, and free use of the app even without phone credit. Founded in 2006, Tuenti is the most successful tech company in the history of the Internet in Spain. It has put the mobile at the center of its strategy and is committed to talent, innovation and strong value-added services for its clients and users. Approximately 200 professionals from different countries make up the team. It's main shareholder is Telefónica, an international telecommunications group, who became strategic investor in 2010. Tuenti currently has 185,000 active clients and more than 6 million users using its multi-platform application.
For more information: comunicacion@tuenti.com corporate.tuenti.com
All trademarks mentioned in this release are the property of their respective owners