PRESS RELEASE

For Immediate Release

[Guildford, UK 12/02/2025]

High Risk Voyager Travel Insurance Wins Feefo Trusted Service Gold Award 2025

High Risk Voyager Travel Insurance is excited to announce that they have been awarded the Feefo Trusted Service Gold Award for 2025, recognising their commitment to providing exceptional customer service. This honour highlights High Risk Voyager's dedication to ensuring a seamless and trustworthy experience for their customers, even in the most challenging travel situations.

The Feefo Trusted Service Awards are an independent seal of excellence that recognises businesses that consistently deliver outstanding experiences, as rated by real customers. Feefo is a globally recognised customer review platform, allowing verified customers to share their genuine feedback, and its rigorous criteria ensure that only businesses maintaining the highest standards of service are acknowledged.

Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1^st2024 and December 31^st2024, with a Feefo service rating of between 4.5 and 5.

Adam Underhill, Marketing Director at Voyager Insurance Services, which administers High Risk Voyager, commented:

"Winning the Feefo Trusted Service Gold Award for 2025 is a true honour and testament to our team's dedication to putting customers at the heart of everything we do. High Risk Voyager Travel Insurance is designed to provide peace of mind for travellers venturing to high-risk destinations, and this award reflects the trust and satisfaction of our customers. We are thrilled to be recognised for our focus on delivering exceptional service time and time again, especially in such a vital area as travel insurance."

Tony Wheble, CEO at Feefo, congratulated the winners: "During these economically challenging times, it's inspiring to see companies like High Risk Voyager consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don't just meet expectations - they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year's winners sets a benchmark for customer service excellence."

High Risk Voyager Travel Insurance is dedicated to providing cover tailored to those visiting high-risk destinations, sometimes travelling against FCDO advice, but ensuring they still have the protection they need for peace of mind. Winning this award reinforces High Risk Voyager's mission to offer unparalleled service and support to their customers.

Thanks must also go to High Risk Voyager's customers, without whom this award would not have been possible. Their feedback, loyalty, and support are invaluable and High Risk Voyager will continue to strive to provide the high standards of service they have become accustomed to.

Notes to Editors and About Voyager Insurance:

1. Voyager Insurance Services Ltd. (Voyager Insurance) based in Guildford, UK was founded in 1996 and acquired by Caledon Group in 2024.
    

Voyager Insurance is a leading award-winning independent insurance specialist providing both retail and bespoke insurance schemes to insurance brokers, third party intermediaries, major brands and affinity groups.

These include insurance brokers, tour operators, travel agents, ferry companies, affinity groups and online insurance specialists. Its product offering spans the full range of travel insurance for UK and EEA residents, as well as expats and global citizens including single-trip, long stay and annual multi-trip to winter sports and European vehicle breakdown assistance. They also provide High Risk Location travel insurance for individuals and groups, as well as Kidnap & Ransom cover. They also operate Able2Travel^TM, a specialist travel insurance for people with pre-existing medical conditions, the Dreamsaver^TMbrand for wedding insurance, one of the leading wedding insurance products available online, and in 2012 acquired Fresh Start, a specialist household account and specialist product for people with criminal convictions.

More information can be found at:https://www.voyagerinsurance.com/products

2. Insurance brokers can access, and in most cases, sell Voyager's wholesale products through Voyager's online quote and buy platform called WEBroker. This platform provides brokers with an easy-to-use internet-based dashboard interface through which to quote and sell policies to their customers. Policy documents are automatically issued to customers directly and renewals can be managed on-screen. If desired, a link to the broker's website enables customers to buy online easily so this makes the product available 24 hours a day whilst maintaining the customer relationship with the broker.

For more information please contact:

Contact: Adam Underhill

Telephone: 01483 562 662

Email:aunderhill@voyagerins.com

Web:https://www.voyagerinsurance.com

About Feefo

Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service.   

The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.  

Please visit:www.feefo.com