Just BB Guns, a specialist UK supplier of quality BB rifles, pistols, targets, ammo and other shooting accessories has made many wise decisions over the years relating to their online operations. In their latest move, the introduction of their online support service last month has allowed the company to resolve a growing number of spam and email issues that beforehand wasted valuable resources and lengthened the time it took to resolve any queries and issues from customers.

In their efforts to improve customer service levels even further, with a significant amount of new and existing business coming from their website, Just BB Guns worked with programmers to isolate online based issues that plague many businesses, such as spam filtering of inbound emails, to ensure relevant queries from genuine individuals could be dealt with in an efficient and orderly manner.

The solution came as part of Just BB Gun’s foray into increasing their outreach to all customers, feeling that using emails to offer support and to deal with support based questions was outdated and problematic, particularly due to many emails being filtered into client’s junk folders by their email servers and mail systems.

A spokesperson for Just BB Guns spoke of their move to begin using a new support system, stating that:

“As spam filters and other server based products are implemented, we feel it is no longer viable to run support via email.  This new advanced support system enables users to have all their contact with us kept all in one place; even when a ticket is closed, the information can still be retrieved easily.”

What this also gives is a chance for users to register their details on Just BB Gun’s support website, so that they can log in at any time, describe their issue, perhaps when tracking a delivery, notifying the company of a defect in their purchase, in addition to allowing Just BB Guns to take care of and properly log any returns and much more.

Systems such as the support service have greatly changed the timescales for addressing issues of all descriptions and the new platform allows members to create tickets that are logged in their own account for each website Just BB Guns operates, including sites across Europe, the USA and the UK. Presenting clear and understandable areas for the user to list their question, complaint or query, the support tickets that are generated are then passed directly to the support team who are using the service and experiencing noticeable improvements in the way they approach customer service.

Their website can be found at www.justbbguns.co.uk today or call the team for more info on 0330 900 5224.

For quotes contact Mark Watts on 08448700571