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30.
June
2014.
New QC measures introduced by London Stone means an even better customer experience
 London Stone, a well-established company in the stone paving sector, recently looked into ways to improve the service offered to commercial and domestic customers, leading their management team to identify certain possible areas where improvements could increase the overall customer satisfaction factor.

 

London Stone has already introduced certain elements to provide an extremely personalised service, including developing exceptional relationships with every supplier they use and a cutting edge ‘designer and contractor scheme’ that allows homeowners to find experienced, reputable professionals to assist them with their personal or commercial projects. For the team at London Stone, the next progressive move was to take a more concentrated look at their products, the stone blocks, paving slabs and other stone products that they supply.

 

Focusing on the quality of the stone that they import, the London Stone team decided to invest initially in their range of Indian Sandstone. Improving the standards of their paving from suppliers of this popular type of stone paving slab, London Stone have pledged to increase their spending by an additional 5%. In their bid to ensure an even more superior product and service, they have done this at absolutely no extra cost to the consumer, providing peace of mind regarding the uniformity of natural stone paving slabs delivered to their customers.

 

Points at which they will be paying close attention to include such factors as unchipped and complete paving slabs, even calibration within stricter tolerances, resulting in quicker laying times for contractors due to less work being spent preparing the bed layer for each slab. Greater measures on tightening dimension tolerances across their entire array of paving slab sizes, ensuing less wastage and less preparation and cutting to be carried out and more secure packaging to avoid breakages are also points that will be monitored and enforced to ensure a better standard of quality is attained.

 

London Stone’s spokesperson spoke of the new Quality Control measures, saying:

 

“Our natural stone products are amongst some of the best to be found in the UK and by making these improvements we are safeguarding our reputation, lessening our carbon footprint and providing our clients with an even more superior service.”

 

London Stone’s full range can be viewed via their website at www.londonstone.co.uk today.

 

For quotes and further information contact Duncan Walley on 01753 212 950 or info@londonstone.com.