***THIS PRESS RELEASE IS EMBARGOED UNTIL 13^THAUGUST 2014***

PRESS RELEASE

13 August 2014

GEM once again secures top spot in latest Auto Express Driver Power Survey

RESULTS FROMthe 2014 Auto Express Driver Power Survey show once again that GEM Motoring Assist remains the UK's number one breakdown recovery provider. The result sees GEM in the top spot for the fifth year out of the last seven.

Specifically, it also reveals that GEM topped the overall service/experience category for the fifth successive year.

GEM scored the highest marks in nine of the ten categories in the annual survey. Beating off competition from some of the biggest companies in the country, GEM scored 93.3% overall, including the highest ratings in the following categories:

• overall experience

• telephone experience when reporting the breakdown

• keeping members informed while waiting for help to arrive

• time taken to arrive at a breakdown

• ability to fix a fault

• friendliness and helpfulness

• general presentation of technician and van

• explanation of what's wrong

• online ordering

GEM chief executive David Williams MBE said: "We are thrilled to be in top position yet again. It is particularly satisfying to see that, for five consecutive years now, we have received the award for best overall service and experience.

"We are proud to receive this accolade, and it once again goes to show that being biggest doesn't mean being best. We thank everyone who voted for us this year.

"Everyone at GEM will use this news as an incentive to strive for even higher standards, so that the service we provide to our members continues to get better and better."

GEM was voted number one for breakdown cover in the 2013, 2011, 2010 and 2008 Auto Express Driver Power Surveys, and was runner up in 2012 and 2009.

Follow GEM on Twitter @MotoringAssist for the latest industry news.

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Notes for editors

GEM Motoring Assist provides two levels of recovery service; Recovery EXTRA and Recovery RECLAIM, to suit all needs and pockets. All GEM policies also include free Accident Management, so members are also fully covered in this area. 

GEM provides a unique, comprehensive and competitively-priced Roadside Assistance and Vehicle Recovery Service. GEM has also been voted number one for Breakdown Cover in the 2013, 2011, 2010 and 2008 Auto Express Driver Power Survey, and runners-up in 2012 and 2009. 

GEM Motoring Assist is a trading name of The Guild of Experienced Motorists, established in 1932, as an independent driver-based road safety association. GEM's aim is to improve safety for all road users through the sponsorship and initiation of accident prevention measures throughout the UK and to provide motoring and safety information to its own members. Member benefits include a quarterly magazine, free literature and advice and discounts on insurances and other services. 

Press information: David Williams MBE, Chief Executive of GEM Motoring Assist, is available for comment on 01342-825676 (office) or 07711450560 (mobile).  David Williams was awarded the MBE in 1998 for services to road safety. Alternatively you can emailpress@motoringassist.comfor any further information.