PR 36786
18 May 2015

All you need to know about the design-your-own Shelfstore
"Straight lines don't go out of fashion"!

Shelfstore can be painted to fit in with any decorating scheme

1. How long has Shelfstore been in business?

Since 1979.

2. When was the system designed?

The system was designed in Sweden 1949, and has stood the test of time, thanks to its clean simple lines.

3. What material is the Shelfstore system made of?

All components* are constructed from solid strong pine, finely sanded with a tough clear varnish. (*with the exception on back boards which are unvarnished ply)

4. How strong are the shelves?

Each shelf will carry 100kg+

5. What creates the strength?

The wood is grown in northern Scandinavia, which produces a tight ring growth; Shelfstore then engineers and finishes the shelves, adding further strength. Only high quality metal support is used, ensuring an unrivalled long-term sturdiness. See this videohttps://vimeo.com/70870524.

6. Where is the Shelfstore system used?

The system is used in all domestic and commercial applications.

7. Can I add to the system?

Yes, you can add more shelves at any time or add-on extra bays to your shelving arrangement.

8. Is the system available unvarnished?

No.

9. Can I paint the system?

Yes, by keying the surface, with fine grade wire wool, the wood can then be painted over. You do not need to remove the varnish.

10. Can I add doors and drawers to my shelving?

Yes you can add doors, drawers and lots more including desks, table tops, Corner shelves and lots more.

11. What is the delivery time?

Between 1-3 days. You are also able to choose your preferred delivery date at stage 2 of the checkout.

12. Can I wall-mount a shelving unit(s)?

No, the Shelfstore shelving system is floor standing only. Note: wall attachments are designed to anchor floor standing units to the wall. See videohttps://vimeo.com/71901911.

13. How easy is it to move a shelf?

It takes just a few seconds to adjust a shelf. All shelves (including the top and bottom shelves) are adjustable every 5^thcm. See this videohttps://vimeo.com/38097866.

14. Can my arrangement be moved/changed later?

Yes; it is easy to take apart and rearrange.

15. Do I need a top/bottom shelf?

No, your top/bottom shelf can start anywhere!

16. How many shelves should I have?

You choose the number of shelves based on your requirements.

17. Is a fascia necessary?

No, you choose. A fascia fills the gap between the floor and the first shelf.

18. Why is an unvarnished infill available?

The unvarnished infill is made from pine ply and unvarnished solid wood; it is used when the shelving system is being located in an area where an aesthetically pleasing look is not so important, e.g. archive/basement/school shelving. Unvarnished infills are approximately half the price of varnished infills.

19. Can the unvarnished infill be stained/painted in different colours?

Yes.

20. Do I need to use a backboard or cross brace?

No, the simplest way to stabilise a shelving unit/s is to use wall attachments.

21. Are the shelf supports included with the shelves?

Yes, two shelf supports are supplied with each shelf.

22. Can I purchase shelf supports separately?

Yes. You can order via "components and ordering" from the home page, or use the following link:http://www.shelvingsystem.co.uk/_prod_det.asp?component_type_id=63&submit_action=component_find&_ga=1.77742740.1487123771.1426247902.

23. What function does a shelf cover perform?

The shelf cover (optional) fills the gap between the top shelf and the edge of an upright.

24. Can I use inner uprights at the end of my shelving/bookcase arrangement?

Yes, if you can't see the ends of your shelving/bookcase arrangement use an inner upright. They are cheaper. Also, if you want to add on or you are not concerned about seeing the shelf support holes, use inner uprights.

25. Can I choose my own delivery date?

Yes, you are able to choose a preferred delivery date during checkout.

26. Can the system go around skirting boards?

Yes, see video linkhttps://vimeo.com/67721110.

27. How do I build a corner unit?

http://www.shelfstore.co.uk/howtocorner.asp.

28. Where is the Shelfstore system made?

Sweden.

29. Is your wood sourced from sustainable forests?

Yes, all our wood is sourced from sustainable forests in northern Scandinavia.

30. Why northern Scandinavia?

Trees grow slowly in colder climates; this produces a tougher timber due to the growth rings being closer together.

31. How do I build a corner unit?

Corner units are simply two normal units butt jointed together at a right angle. See this link for further instructionshttp://www.shelfstore.co.uk/howtocorner.asp.

32. Can I adjust the height of an upright?

Yes, see video linkhttps://vimeo.com/66149991.

33. Where can I view the system, do you have a showroom?

As we supply to all parts of the UK, we do not have a showroom. We have a display of the system in use in our Maidenhead Sales office. Personal callers by appointment only, please. 

34. Can I collect my order?

If you prefer to collect an order from Maidenhead warehouse, please place the order online and telephone or email us to confirm a collection day and time. We will have it ready for you and assist loading into your vehicle.

35. Do you supply glass doors?

We do not supply the glass, but a good local glass merchant will help you source this and then you can add these to our doors. Please see video for how to change a door infillhttp://www.shelvingsystem.co.uk/_prod_det.asp?component_type_id=10&submit_action=component_find&_ga=1.181431719.1487123771.1426247902.

36. How do I change a door infill?

http://www.shelvingsystem.co.uk/_prod_det.asp?component_type_id=10&submit_action=component_find&_ga=1.106488451.1487123771.1426247902.

37. How do I add other items to my basket when placing an order from a plan?

To add any additional items, click on "continue shopping" (bottom left). This takes you to the component and ordering section. Select the component and click on the name to find sizes, click on buy by the size you wish to add. This will now be added to your basket and you can update the quantity. Repeat this process for any further components you wish to add.

38. How do I buy components individually?

Go to the components and ordering section (http://www.shelvingsystem.co.uk/products.asp?_ga=1.106488451.1487123771.1426247902). Select the relevant component and click on name to display sizes. Click on "buy" next to the size you require. This will put this item into your basket ready to purchase. Please be aware that some browsers keep items in your basket from previous orders, so check your basket is empty or correct before the next stage. All quantities can be updated too.

39. Do you supply glass shelves?

Due to transportation reasons, we do not supply any glass component in the UK. If you wish to add a glass shelf, you can source the glass from your local glass merchant. You will require straight grasshopper fittings, which are available to order individually under "components and ordering" (http://www.shelvingsystem.co.uk/_prod_det.asp?component_type_id=61&submit_action=component_find&_ga=1.106488451.1487123771.1426247902).We do not recommend only glass shelves in a unit.

40. Is the system available in any other wood, finish or colour?

We do not supply this product in any other wood or finish. The product is strong solid natural pine wood with a tough, very fine, clear varnish to protect it. Some customers will paint or change the varnish to suit their requirements (see Q9/10).

41. How do you clean Shelfstore products?

We can suggest dusting or wiping with a slightly damp cloth. Wipe any surface spills immediately. It is not advisable to use any sprays or polishes.

42. Some items in the brochure are not on the website. Are they still available?

The website is kept 100% up to date with current sizes and components that are available and supplied in the UK.

43. Where do I find fitting instructions?

On the website, please see further details under customer support section: fitting instructions and view the relevant video or instruction prior to assembly. Some components have a separate fitting instruction video found in components and ordering section by clicking on the relevant article.

44. What tools do I need?

In general, you will only require a Philips screwdriver and perhaps a drill or tack hammer depending on the components you are fitting. An Electric screwdriver will make it easier and faster.

45. Do you fit or assemble my unit?

As Shelfstore units are very simple to assemble and we supply to customers throughout the UK we do not offer a fitting service. We are always happy to offer advice by the telephone should you have a query.

46. Do you offer a planning and design service?

Our website, brochure, online design wizard and videos offer many ideas and suggestions. We do not offer a full planning and design service but are happy to check any list of components to ensure they are correct for your design or plan. Seehttp://www.shelvingsystem.co.uk/shelving_ideas.asp.

47. How many CDs can I store?

http://www.shelvingsystem.co.uk/cd-shelves.asp.

48. How many DVDs can I store?

http://www.shelvingsystem.co.uk/dvd-shelves.asp.

49. Where can I find further details about the delivery?

http://www.shelvingsystem.co.uk/delivery.aspAs your order is dispatched from us, you will receive and email or text to provide you with the courier tracking information.

50. What is the price of a unit?

Each unit/s are unique depending on your requirements. Use the online design wizard to obtain an instant price quote.

51. Can the shelves be adjusted in width?

https://vimeo.com/80475347

52. What are the specifications of an upright?

See this pdf for details:http://www.shelvingsystem.co.uk/pdf/ssaps/component_categories/Upright%20Outer_01.pdf?_ga=1.110300549.1487123771.14262479

02.

53. Who delivers my order?

We deliver the majority of orders using a reputable nationwide courier company. They will deliver your packages to your front door of an individual property/entrance of the building/reception/concierge. The goods will be signed for at this entrance. All packages are cartable. Your dispatch email will detail the number of packages you are due to receive. Some packages will relate to the height of components. Due to reasons beyond our control, we cannot instruct the courier driver to assist with carrying the packages to rooms, flats or offices within large buildings. Unfortunately we cannot instruct the courier driver to telephone you for any reason.

54. On my delivery day I am not going to be in. What can I do?

We understand that there may be a last minute reason you need to leave your address on the delivery day i.e. collect from school, walk the dog, or any other emergency. Please leave named and signed clear instructions where to leave the package/s in an envelope by your door bell/knocker addressed to TNT courier driver. As the product is wood wrapped in cardboard, please ensure this is a dry area i.e. porch. If this is not a suitable option, please telephone us to charge your delivery day.

55. My delivery address is hard to locate.

Should you have narrow access or further instructions that we need to pass onto the courier company, please email or telephone us. Please add to your account details location instructions too, e.g. next to post box or driveway by no. 21 or see instructions, etc.

56. Where do I find the fittings once I have received my order?

As all orders are individually wrapped, please look for the package marked with fittings in the box.

57. How do I add more than one plan to my basket?

See this videohttp://vimeo.com/102936753.

58. I need to go out and my Shelfstore delivery is coming today, what do I do?

See this videohttp://vimeo.com/102936853.

59. My question is not answered in this FAQ.

Ask your question by completing this form:http://www.shelfstore.co.uk/contact.asp.

For further information on Shelfstore, please visitwww.shelfstore.co.ukor call01628 78 26 42.

-ends-

With compliments:
Alison Relf
Taylor Alden Ltd
Unit 2, Temple Place
247 The Broadway
London
SW19 1SD
Tel: 020 8543 3866
Email: alison@tayloralden.co.uk